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Why Your Customers Don’t Want to Talk to You

Is there someone in your family who hardly ever answers the phone, but will almost always respond to a text? Don’t take it personally. This same person probably prefers to make dinner and travel reservations online, and only answers the phone if they feel it’s imperative to do so–like if it’s their boss calling them […]

Helion Automotive Technologies Welcomes New Director of Marketing

Helion Automotive Technologies, the retail automotive industry’s leading Information Technology (IT) managed services provider (MSP), today announced the recent addition of Tracey Reyes as its new Director of Marketing. Reyes brings more than 20 years professional experience in marketing, advertising, events, branding and strategy to the position, with over 10 years of experience in the […]

Helion Automotive Technologies Ranked #69 Out of 501 Top Managed Services Providers in the World

Helion Automotive Technologies, the retail automotive industry’s leading Information Technology (IT) managed services provider (MSP), today announced it has been ranked # 69 out of 501 top managed services providers in the world according to the 2017 MSPmentor 501 Global Edition – Worldwide Company Rankings. The list is compiled annually by MSPmentor.net and is widely […]

Does your dealership use a web-filtering tool? 

Web-filtering tools, A.K.A “content control software” can do a lot more than its traditional role of blocking unwanted content such as gaming, streaming and adult sites. Web-filtering has many “unseen” benefits such as blocking harmful content from your dealership. Blocking sites known for hosting dangerous content, like phishing scams, also helps to protect your business and customer data. […]

NEW Global Virus “NotPetya” strikes

Another world-wide ransomware attack was released in late June called “NotPetya”. This virus is essentially an advanced version of the “WannaCry” virus that hit several weeks ago.  The malware infects after a user clicks on a link and then blocks access to your computer’s data and demands payment to gain access again. How does this […]

How to Reduce Your Phone and Internet Carrier Bills

Recently I met with a prospective client who was about to sign a five-year contract with a vendor that was going to charge a lot of money for a new phone system and carrier service. I hope I talked him out of it, because that dealership was about to spend thousands of dollars per month […]

Helion Issues New Warning to Auto Dealerships: Hackers Targeting Social Media Posts, Don’t Click!

Helion Automotive Technologies, a leading provider of information technology (IT) solutions for auto and truck dealers, today issued a new data security warning for auto dealerships. Hackers are now planting malware inside of social media posts designed to lure employees of organizations to click on the post. If an employee takes the bait and clicks […]

What is a DDos Attack?

You’ve probably heard the term DDoS in the news recently when it comes to cyber security.  So, what is a DDoS? DDoS, or “Distributed Denial of Service” is a type of cyber-attack that is meant to be very disruptive. DoS stands for “denial of service” and refers to an attack that overwhelms a system with […]

Phone System Down! Now What?

Do you have the right backups in place? Recently, a Helion client had an issue where the phone lines for an entire store went down. For many dealers, this would be a huge fiasco. Business would essentially come to halt. No customers would be able to call in to check on the status of their […]

Acquiring a Dealership? Five IT Issues to Consider.

Every so often we get a call from a client that goes something like this: “We just closed on a new dealership,” or “We’re finalizing a deal right now and want to integrate their IT network/software systems into the rest of our group’s. How long will it take?” When I tell them 60 to 90 […]